Delivery & Returns
Here at Spokz our emphasis is on value for money and customer service. We now offer free standard UK delivery on orders of over £50. There are certain products this does not apply to as these come direct from the manufacturers and we have to charge delivery. These include sex aid products except where stated, spoke guards, Fulcrum cushions and Motivation sports wheelchairs.
When delivery is charged, it is our policy to only charge you what it costs us to post and package your item/s. Delivery costs are calculated per order and will be shown at the checkout stage. We use MyHermes for our standard delivery which takes 3-5 days, and UPS for express delivery which is 1-2 days. 90% of express delivery orders arrive the next working.
Orders must be placed before 11am for express to arrive next working day.
PLEASE CONTACT US BEFORE PURCHASING IF OUTSIDE UK.
Item not arrived?
Most of our items are sent through MyHermes and UPS. Generally speaking they will leave a note if they have called to deliver and you were not at home. However, we know of several cases where this has not happened, so please ring your local delivery office first to see whether the item is there.
Deliveries take 3-5 working days when using MyHermes, or 1-2 days when using UPS so please wait for these periods to pass before contacting us about an item which has not arrived.
If your item does not arrive within the specified times then it is our responsibility to find your item. Please contact us so we can track the shipment and make the necessary arrangements with the couriers.
When the item is more expensive additional insurance will be included in your price.
Desperate for an item?
We try and keep our postage as low as possible by matching MyHermes and UPS. Our UPS service is 1-2 days, 95% of these are delivered next day. Please tell us if you need an item desperately and we can offer timed deliveries at an additional charge based on the courier we use at the time.
Not happy with your purchase?
If for any reason you are not satisfied with any purchases, please contact us by using the returns for in your account section or by phone within 14 days of the purchase date. You can then simply return your purchase within 14 days for a refund - no questions asked (EXCLUDES SEX PRODUCTS). Sorry we cannot refund postage charges on delivery and return of goods, unless they are faulty (see below). Goods must be returned in ORIGINAL, UNUSED condition.
**TYRES MUST NOT BE FOLDED IN ANY WAY UNLESS THEY ARRIVED WITH YOU LIKE THIS. FOLDED TYRES RETURNED WILL NOT BE REFUNDED AS THEY WILL BE DAMAGED DUE TO THE METAL BEADING BEING TWISTED**
If your purchase is faulty or damaged please contact us within 30 days from date of purchase before returning the item. We will send you a "no charge" replacement, postage free. Before we issue a refund or replacement, you will need to return the damaged product to us for assessment. If the product is faulty we will refund your return postage costs.
All products come with a 1 year manufacturers guarantee. Faults MUST be reported within this time otherwise unfortunately we cannot replace the item.
Method of refund?
Spokz will refund your debit/credit card, or we can post a cheque.